1. What is Games Republic and who are you guys?
Games Republic ia an online store and a place where people can find the best deals around. We want to give our customers choice by uniting all publishers under one banner. We also want to boost their confidence about digital products.
2. What makes you stand out from other stores?
We believe that we have all games worth playing. If you can't find your favorite game, we will try to get it for you. Gamers must stick together!
3. What games do you have in your store?
A lot of Triple-A titles, huge collection of awesome indies, a motherload of immortal classics... In short words: all games you should play!
4. I'm 11 years old. Can I buy a game from you?
Unfortunately, not. You have to be at least 13 years old to create a Steam account. Ask your parents to make that purchase for you.
5. What payment methods do you offer?
On Games Republic, you can pay via PayPal, Payu, SOFORT and by credit card.
6. Do you have any regional restrictions?
Read product descriptions before purchase. Every game contains information about regional restrictions.
7. Can I sell digital versions of video games in your store?
If you're a game developer or publisher, we are open to cooperation. Otherwise: no, as we're not a marketplace.
8. Can I cancel my order?
Yes, if your case meets Games Republic terms and conditions.
9. I didn't get my activation code. What now?
Check the spam folder in your mailbox. If the activation code not there, check if the email address you gave us is correct. Don't forget to give us your order number. Additionally, it is always available in "My order history" section of your Games Republic account.
10. Why can’t I buy 2 or more copies of the same game?
According to our agreements with publishers, the online store is available for end-users only. We want to discourage wholesalers from taking advantage of offers addressed to gamers.
11. Can I promote my game on your website?
12. Is purchasing digital versions in your store safe?
Yes. We use SSL certificate and make sure that every payment is 100% secure.
13. How can I contact your support team?
14. When is your support team available?
Our support reps are at your disposal from Monday to Friday 9:00 am - 5:00 pm CEST. Please also bear with us if you are in a timezone different than CEST. We always aim to respond to your emails within 24 hours.
15. My activation code doesn't work. What should I do?
16. How long I have to wait for my activation code delivery?
As soon as your payment has been registered, the activation code will be sent to the email address typed in your order.
17. When will I get my pre-ordered activation code?
On the day of official release.
18. Can I get a game for free?
We organize giveaways and other contests regularly. Follow us on social media to stay up to date with all the news and events!
19. When will my complaint be reviewed?
We take every complaint seriously and respond within 24 hours.
20. Activation code I bought in store X doesn't work. What should I do now?
Please contact the support team of a store you bought your game from. We select our affiliates carefully, and we're certain they will help you resolve your problem.
21. You're saying that you have the best deals, but XYZ is cheaper!
Our goal is to give you the best deals available on the official market. Because of that, we decided not to include e.g. second-hand offers from unofficial marketplaces.
22. How do I activate my game?
Make sure to read the activation tutorial on Steam/Uplay.
23. Where can I find my purchase?
When your payment is registered, the activation code is sent to the email address typed in your order. Additionally, it is always available in "My order history" section of your Games Republic account.
24. Do you issue invoices?
25. How can I view and use my coupons?
There is a "Redeem your coupon" option in the shopping cart. Enter your coupon code there.
26. How do I create an account?
To create an account, enter your email address and your password. You can also sign up with Facebook or Google.